Installation
1. After connecting the TV to power, a black screen appears on the TV.
▪ Please check if your TV model is compatible with demi kit.
▪ Compatible models include all 2024 OLED models, QNED99, QNED90, QNED85, and all 2023 OLED models.
▪ Ensure that no external input devices are connected to the TV except for the demo kit.
▪ Remove any external input devices connected to the TV.
2. The sound switcher button does not work.
▪ Check if any separate USB storage device or external input device is connected to the TV.
▪ Remove any external input devices other than the demo kit connected to the sound switcher.
Operation
1. There is no sound from the soundbar.
▪ Verify that the TV and soundbar are connected via HDMI ARC.
▪ Ensure you are using a certified HDMI cable.
▪ Update the soundbar firmware using the provided USB.
2. A black screen appears on the TV during use, or the "No Signal" screen appears on the TV while in use.
▪ Press the Home button on the remote control and select the 2024 Sound Switcher icon from the app list.
▪ The demo app will restart.
▪ For a stable demo environment, avoid using the remote control unnecessarily.